My husband had a serious heart attack and the first I knew about it was from the hospital. It was such a shock and a tense time for the whole family and I wasn't sure how we would manage, so I rang Virginia. She was fantastic. Virginia came to the house to make sure that I was coping with the enormity of the situation and spent time with me, helping me to understand and complete forms that needed to be processed. Her kindness and compassion were evident and without Virginia's personal touch and guidance this would have been extremely difficult. Virginia was able to process claims quickly and financial aid was also quick to arrive. My husband spent time recovering and was not able to return to work until given clearance by the medical team. The financial support from his insurance payout came swiftly and without this we would have found it hard to make ends meet. Thank you Virginia for your care, sympathetic ear, attention to detail and knowledge. We both appreciate all your support and it is lovely have you looking after our family and our future
On August 7th 2014 I was given the devastating news that my MRI showed I had a large brain tumour. Over the next couple of days, during a weekend, my husband and I spun around in circles trying to figure out what to do. My Healthcare+ (formerly EBS) Medical Insurance Rep. is Virginia Craighead and I needed her help. I contacted Virginia straight away and asked her many questions. She immediately came around to my house and calmly and professionally went through my Medical Insurance plans and Hospital Cover explaining what I needed to do. It was such a relief to know I was well supported during a time when my mind was in a turmoil. Virginia also very kindly gave me a gift to show she cared about my feelings and fully understood what I was going through. Throughout my surgery and follow up treatment Virginia stayed in contact with me and made me feel so much more at ease. I will be forever grateful to her for what she has done in her role as my representative.
I've had the pleasure of knowing Virginia Craighead for over 10 years now. The key things i look for in my advisors are reliability, responsiveness, trustworthy and simply 'being human'. Virginia demonstrates all of these attributes and more. The relationship was really put to test when a few years ago I had a tragic incident in my life and all it took from me was a phone call to Virgina. From that point onwards she literally took "my pain away". You can trust her with your 'life, health or job'. I highly recommend Virginia Craighead to anyone who needs an insurance advisor. \